Privacy notice
Your information deserves careful handling.
Last updated: August 31, 2026
What this notice covers
This notice explains how Pillar Language Services collects and uses information submitted through our website, email and client service-request form.
Information we collect
We may collect your name, organization, email address, telephone number, requested language, assignment date and time, delivery method, location or meeting platform, and other information needed to understand and coordinate your request.
How we use information
We use this information to review your request, communicate with you, identify a suitable language professional, coordinate the assignment, maintain necessary business records and meet legal or regulatory obligations.
Please limit sensitive information
Do not submit unnecessary medical, legal, financial, identification or other highly sensitive personal information through the public request form or ordinary email. If sensitive documents are required, Pillar will arrange an appropriate method for receiving them.
Service providers and language professionals
We may share only the information reasonably needed to assess availability or deliver the requested service with selected interpreters, translators and technology providers that support our operations. We do not sell client information.
Retention and safeguards
We retain information only as reasonably required for service delivery, business records and applicable legal obligations. We use administrative and technical safeguards appropriate to the information, but no email or internet form can be guaranteed completely secure.
Your questions and requests
To ask how your information is handled or request a correction, contact Pillar Language Services. Some records may need to be retained where required by law or legitimate business obligations.
info@pillarlanguageservices.ca